Core Product Experience
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VOTE
Get the time left before SLA Warning or breach displayed based on business hours
Hi, I would like to have the time left before warning or breach displayed based on business hours of our teammates. For example, if a message was received 5.04 pm CET - Our business hours 9.00 AM to 5.00 PM CET. Time left is already displayed whil...
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1
VOTE
SLA Warning to be displayed at message level
Hi, in long conversations, with lots of back and forth emails, we need to identify quickly and easily to which message in the conversations the SLA warning tag is applied to. Maybe highlight the message or a symbol close to the related emails but ...
0
Backlog
490
VOTE
Comments will not cancel a snooze event
A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...
3
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749
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410
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55
VOTE
Ability to right click on an attachment and "Save as".
We have several staff who work Excel reports received via email and those reports are saved afterwards. It would save our team time if they had the ability to right click on attachments and save them as the document type they need, to the location...
7
Backlog
12
VOTE
5
VOTE
More visual customizability of conversation history panel
As a team leader, I want to be able to ensure my team follows our correct operating procedure. With that, there's a need to have more control over the visual interface that agents work out of. I'd want to be able to add comments with HTML to show ...
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179
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9
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