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Core Product Experience

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Keyboard shortcut: copy conversation ID and link

It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...

Add trash option to conversation hover actions in personal inboxes

add trash as a hover action on conversation cells within individuals' personal inboxes
8 months ago in Core Product Experience 1 Backlog

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.
about 1 year ago in Message templates 0 Backlog

Ability to select which conversations they want to merge without having to have the conversations next to one another

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."
8 months ago in Merge / privacy leaks / threading 2 Already available

Ability to recall an email

Ability to cancel & retrieve an email after sending
about 3 years ago in Message headers / metadata 0 Backlog calendar integration

Integrating calendar with one time suite
about 1 month ago in Calendar - other 0 Backlog

Print Knowledge Base Article for internal use by others

The knowledge base articles you may wish to print an article for use in a meeting, to walk through a process with someone who is for example in your warehouse and does not have a company. If a company is to put all processes and knowledge into the...
about 1 month ago in Knowledge Base / Printing 0 Backlog

Initiate an email from a personal address in a shared inbox

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...
8 months ago in Core Product Experience 0 Backlog

Subject line visible when making replying to an email

I would like it to be possible when I am replying to an email in a thread, I can see the subject line without having to click on it in order to change it in case the conversation topic has changed.
8 months ago in Composer 0 Backlog

From the sort by drop down, have the ability to sort by sender and subject rather then just newest

No description provided
about 1 year ago in P2 display - conversation list 2 Backlog