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Core Product Experience

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Button Actions in Conversations Similar to Slack

similar to slack, it would be great if there was the ability to create buttons and interactions inside of threads. For example, if there are updates from external systems that took place and users could take actions inside of conversations instead...
over 1 year ago in Core Product Experience / Developer Platform 0 Backlog

Single click to create bullet in composer

Today, you have to click on Lists > Bulleted Lists. It is cumbersome to have 2 clicks in order to create a bullet.
over 1 year ago in Composer 0 Backlog

Clear HTML formatting in calendar invites when viewing in other tools

When you send an invite using Front calendar, you see a lot of HTML formatting today. The text description of the event can get lost afterwards, and so this is a request to clear HTML formatting and make the description appear as plain text when v...
over 1 year ago in Calendar View 0 Backlog

Create draft conversations with custom field data (1 step process)

Currently, this is a two step process. Not a huge deal, but would make a lot of sense to just send the data while creating the draft.
over 1 year ago in Composer 0 Backlog

Default template when replying

It would be nice to have the option to add Hi {{recipient.first_name | 'there'}}, automatically in the beginning when replying to an email.
over 1 year ago in Compose - write efficiently with quality / Message templates 0 Backlog

Block emails with certain file attachments from being sent externally

I'd like the ability to prevent emails from my organization with certain attachments to be blocked by Front from being sent to external parties. For example, if we could limit attachments by certain names, file types, or other attributable factors...
over 1 year ago in Attachments / Composer 0 Backlog

Be able to apply notification settings to entire team instead of going one by one

No description provided
over 1 year ago in Notifications 0 Backlog

Keyboard shortcut: resend in new conversation

No description provided
over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Prevent inviting non-Front participants

Currently the Participants Menu allows anyone the user has previously emailed / is in contacts menu to be invited. This can create issues where they try to add a non-business / non-front user. Ideally there should be a way to restrict this to only...
over 1 year ago in Collaborate - work together seamlessly 0 Backlog

Required Tagging feature for personal email inboxes

We need to be able to see how many client facing emails are worked in an agents personal email box vs. personal/spam emails.
over 1 year ago in Other (workflows) / Triage - get to inbox 0 0 Backlog