Core Product Experience
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When a team member 'takes over' a draft, keep the signature the same as the original owner's and not the new editor's
When another member of our team 'takes over' a draft, the signature automatically changes to that team members signature. We review a lot of emails internally and make changes accordingly however the reviewer isn't necessarily the person sending t...
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Add the comments section to an external window of any email (composed or existing)
It would benefit our entire company as we use the comments section for notes to ourselves and others. Also, it would make the comments section cohesive across the board regardless what window you are in while using Front. Attached is a screenshot ...
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Dynamic variable for time-of-day greeting
Sometimes you don't have the customer's name, and you need something more formal than hi or hello. Or perhaps you have the customer's name, but you just want to be more formal than hello [name]. That's why we would like to see a message variable f...
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Adding "Reply as a New Conversation" as an Option
Our team would like to be able to reply as a new conversation to ease the ability for "Side Conversations" to happen with emails. For example, there may be a conversation with many participants that you'd like to keep on the original conversation,...
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Have the inbox show the most recent sender only, not who started the thread
When an email comes in from a new sender, the message shows who started the thread instead of who sent the email. This makes things confusing and some responses from individuals I would prio over others. This feature makes it difficult to do and t...
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