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Core Product Experience

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One Click to Remove It From My Inbox

I want to be able to click one button to Archive/Unassign/Unsubscribe from a convo. We use SMS a lot and all out of the same threads. Getting these convos out of our "my inbox" is a multi-faceted headache. We made a rule to link together "archive"...
about 1 year ago in Triage - get to inbox 0 0 Backlog

Option to include attachments in replies to message with attachment

No description provided
about 3 years ago in Attachments 0 Backlog

When a calendar is selected and a new calendar event is created, automatically have the selected calendar as the organizer

No description provided
about 1 year ago in Calendar View 1 Backlog

Improved paste handling in comments

For example, it would be super useful to be able to select, copy and paste excel data into the comments, instead of having to screen capture data and paste it as an image
about 1 year ago in Comments / @ mentions 0 Backlog

Collapse messages on phone

In phone app (android) I can only expand messages but they can not be collapsed after.
about 1 year ago in Core Product Experience / Mobile 0 Backlog

Keyboard shortcut: strikethrough

No description provided
about 2 years ago in Composer / Keyboard shortcuts 0 Backlog

Default sending field to BCC for an inbox

Suggestion to have bcc field as default when creating message (new or forwarding, replying)
about 2 years ago in Composer 0 Backlog

Vacation responder to reply to full recipient list instead of just the inbound contact.

No description provided
about 1 year ago in Vacation responders 0 Backlog

Display more detailed hour info

We noticed that when using the "hours since an email was sent", it seems to round up to 1 day after about 19 hours. There is a big difference between 19 hours and 24 hours, and we often use the 1d to see at a glance if our queues are backed up bey...
about 1 year ago in Core Product Experience 0 Backlog

Improvements to subject line handling in message templates

No description provided
about 2 years ago in Message templates 0 Backlog