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Core Product Experience

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Subject line always visible in composer and individual message view

This will make updating subject lines easier.
over 2 years ago in Core Product Experience 5 Backlog

Create & view events from ICS files

No description provided
about 4 years ago in Create New Event 11 Backlog

Customize information display on the conversation list

It would be nice to be able to choose the information displayed on the conversation list. For instance, if we want to display the end-user involved in the conversation or just the subject email or the assignee.
6 months ago in Core Product Experience 1 Backlog

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
over 2 years ago in Core Product Experience / Tags 2 Backlog

Rule action to 'close conversation'

Hello, I was testing the 'close conversation' functionality and it can be usefull although we would like to check if we can automate this. The idea is to close a conversation after we have send the CSAT email to the user.
3 months ago in Core Product Experience / Rule actions 0 Backlog

Move Shared Inboxes to another area

As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...
almost 2 years ago in Triage - get to inbox 0 4 Backlog

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
over 2 years ago in Comments / @ mentions 0 Backlog

Display email address for failed sent message

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI
over 2 years ago in Core Product Experience 4 Backlog

Keep calendar reminder notifications visible until manually dismissed

Make calendar reminders more obvious either visually or with sound.
over 4 years ago in Event notifications 3 Backlog

Different signature on reply emails than on initial email

Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...
over 2 years ago in Signatures 2 Backlog