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Core Product Experience

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Different Internal & External Names

Have different Internal and External Seat Names, that way when we send emails, clients always see it's from Tenet Support, but when we need to review which agents send a message, we have separate INternal names, so we can tell.
9 months ago in Core Product Experience 0 Backlog

Allow the ability to toggle off image links upon hover

When one hovers over images in emails, the standard functionality is to show the image link very large and clear. However, image links with many UTMs and/or long URLs often take up way too much space and can affect the browsing experience of the e...
9 months ago in Core Product Experience 0 Backlog

Starred folder should have a counter

Today, the Starred folder does not have a count next to it. Suggestion to treat this folder like others in the sidebar and have a counter.
over 1 year ago in P1 navigation - left pane 0 Backlog

Scheduling with another email.

Just like how we can send messages with your company email, please enable the idea that we can send scheduling invites through our company email instead of our own, especially if we use our company's calendar.
9 months ago in Core Product Experience 0 Backlog

Merge convos in different lists

We need to be able to merge conversations that aren't in the same list (ie. merge an "open" with an "assigned" or "archived". Related: would be much more efficient to be able to do this from within an open convo (by searching on ID or subject line).
9 months ago in Core Product Experience 0 Backlog

Attachments indicator when you print

No description provided
over 3 years ago in Printing 0 Backlog

Custom Variable for Template

It'd be great if we could add a blank field as a variable for the user to fill in, instead of a pre-generated field. This is something Yesware and Zendesk have
over 1 year ago in Core Product Experience 0 Backlog

Ask where to save each file before downloading

Hi, I think it would be nice to have the option to be asked where each file will be saved before downloading, like google chrome does.
over 1 year ago in Other (CPX) 0 Backlog

Display email count for partially delegated inbox(es)

Currently, there is no email counter for delegated inboxes.I am proposing that delegated inbox should have counters, just like all other inboxes. Just like in any other inbox, email count is necessary (and expected) so you can know when you have n...
9 months ago in P1 navigation - left pane 0 Backlog

Show 1st messages in the thread

Same way that currently there is a button to scroll down to the most recent conversation, I would like to have a button to scroll up to the 1st conversation in the thread.
9 months ago in P3 display 0 Backlog