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Core Product Experience

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Hide message templates

We have many different team members who do not use all of (or any of) our team inboxes, and do not need to see all of our message template folders mixed in with their personal message templates. It slows people down and is annoying to have to scro...
almost 2 years ago in Message templates 1 Backlog

Ability to create templates using HTML

Templating is currently limited to basic text formatting. The ability to use custom HTML templates would open up the possibility of using Front to send emails with richer branding and formatting (especially in bulk/sequence emails), like many othe...
almost 2 years ago in Core Product Experience 3 Backlog

Display spam folder counter

Allow for a user to see a count on Spam mail.
almost 2 years ago in Core Product Experience 1 Backlog

Grammarly support in the mobile app

Not all of our employees have the desktop app. They are coaches and communicate with parents - and it would be useful to provide that functionality in the mobile app.
almost 2 years ago in Core Product Experience 0 Backlog

Filter/restrict templates by channel

Can you filter templates by channel? We're a marketing company that runs newsletter campaigns for our customer portfolio. We leverage a single master inbox, and divide the categorization of communications into separate inboxes. Since there may be ...
almost 2 years ago in Core Product Experience 0 Backlog

Team Chat Box

A team chat box similar to Microsoft teams that would enable team members or groups to chat with each other instead of having to start a discussion. Discussions are too formal and have to be continually archived to be removed from the inbox. They ...
almost 2 years ago in Core Product Experience 1 Backlog

Allow my customers to add others to the meeting invite when they are booking a meeting

Allow my customers to add others to the meeting invite when they are booking a meeting and not have to wait until the meeting is booked and then adding them after. I want to do though is have the customer input those emails as they fill out the li...
almost 2 years ago in Scheduling Links 0 Backlog

OOO auto-reply should not mark an email as read

When you have an OOO reply on, Front thinks the email that was sent in is read. It would be better to remain unread since it is just an automatic reply.
almost 2 years ago in Core Product Experience 0 Backlog

Display team inbox at the top of the left sidebar or disable personal inboxes on sidebar

We use Front for customers service only so the inboxes are shared and team-based. We do not use any personal emails or inboxes in Front. Currently Front shows personal inbox first (mobile app) and desktop top left on the side bar. We would like ab...
almost 2 years ago in Core Product Experience 0 Backlog

Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.
almost 2 years ago in Core Product Experience / Insights 0 Backlog