ADD A NEW IDEA

Core Product Experience

Showing 669

duplicate conversations

where i can find a conversation in another inbox that I don't have access to - i need to have the ability to duplicate the conversation to my inbox
6 months ago in Core Product Experience 2 Backlog

More / custom colors for fonts

Add more colors for fonts
about 4 years ago in Composer 0 Backlog

interact with the front calendar via API

Create calendar events. update calendar events. delete calendar events. all through api.
over 1 year ago in Calendar - other / Core API 0 Backlog

Utilise Ticket Statuses in Company Rules

Ticket Statuses currently cannot be used as conditions or actions in Company Rules - they can only be used in Workspace Rules. This means the rules need to be duplicated for every workspace to apply to all inboxes. This is a time-consuming, manual...
6 months ago in Ticketing 0 Backlog

Ability to choose download location for email attachment

No description provided
over 2 years ago in Attachments 0 Backlog

Improvements to subject line handling in message templates

No description provided
about 3 years ago in Message templates 2 Backlog

Ability to Print without Tags

Have an option that allows print to be used without tags listed
over 2 years ago in Printing 0 Backlog

Send a vacation responder only ONCE to one receiver/mailthread

I'm often CC on mails, and I bet my partners go crazy when a conversation keeps going when I'm out of office or on vacation and they get a vacation responder after each e-mail from me. I believe it is a standard nowadays to have a function to only...
about 2 years ago in Vacation responders 0 Backlog

Notify users of changes in a conversation when working on a separate window

When you draft an email on the browser and pop out the draft in a new window (not just a modal, a new browser window), you see only the draft and not the activity timeline. If there's a new message, a comment or something else happening, you will ...
about 1 year ago in Core Product Experience 0 Backlog

Keyboard shortcut: quote / unquote selected text

Add shortcut for quote selected text
about 2 years ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog