Core Product Experience

The ability to see ticket IDs at the top of P2 without the need to click on the message.

A feature that allowed you to limit the maximum number of messages a sender could send us per day.

Ticket Status to be a default Dynamic Variable available

This feature would be very helpful to handle duplicate emails.

Ability to schedule send a comment, as is currently possible with emails. Linked to internal task management use case - allowing an admin to plan ahead and schedule the notification in a timely manner.

Have the possibility to assign yourself on a conversation with one click

hello I think it would be great to be able to lock emails from getting archive or snooze . It could prevent a important email from getting instanly archive or an action not being down on the email

When entering a internal comment you can see when a user is 'Out of Office', it would be great if we could hover over this and it would show when that user is out of office for example; 01/05/2025 09:00am to 01/05/2025 11:00am - this would help ma...

Not overly important but is it possible to be able to set the calendar view in Front to stay in the month view without reverting back to the defaulted weekly view every time the app is closed and re opened

Ignore the 'merge' suggestion when it's not appropriate to combine emails. Not being able to ignore causes accidental email merges which causes bigger issues with the threads.