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Core Product Experience

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Allow for an editable, clickable button that links to a URL. "click me"

This would be useful when sending emails to customer attempting to drive them to a specific page/landing page.
8 months ago in Composer 0 Backlog

Give access to calendar functionnality to teams not using Gmail / Office365

Our team has now fully shifted to Front for dealing with email and other contact channel, as well for individual emails than for shared email. Our emails are connected through the forwarding (SMTP) method, we don’t have Office365 or Google Workspa...
8 months ago in Schedule - manage your calendar 0 Backlog

Display Most Recent Email Sender in Inbox Preview

Currently, the name that appears on the top row preview of a new email in an inbox is always the person who authored the first email, followed by who sent the most recent email in the chain (if there is space). Is there a way to customize this? Or...
over 1 year ago in Core Product Experience 0 Backlog

Extend 100 attachment per conversation limit

No description provided
over 1 year ago in Core Product Experience 0 Backlog

Access runbooks, SOPs, checklists in the conversation

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
4 months ago in AI / AI runbooks / Collaborate - work together seamlessly / Linked conversations 0 Backlog

Edit conversation subject activity logs

Today, users can edit conversation subjects. However, the action is not logged in the activity thread. Admins need to track every action. Editing the subject of the conversation cannot be tracked (unlike most of the other actions)
12 months ago in Collaborate - work together seamlessly / P3 display 0 Backlog

Support downloading all conversation attachments

Add download all to conversation attachments. Today action is only available for message attachments
12 months ago in Attachments / P3 display 0 Backlog

Allow scheduling links to show meetings more than 2 months in advance

No description provided
over 2 years ago in Scheduling Links 0 Backlog

Allow external users to receive emails of chat transcripts

We have external users who don't login to Front who like to see what customers are asking at a glance. When we used Intercom, they could receive chat transcripts in their inbox. If similar functionality was possible at Front that would be great!
8 months ago in Activation / Core Product Experience 0 Backlog

Shortcut for Forward as New Conversation

Good morning Would it be possible to request a shortcut for Forward as a new Conversation please? We forward a lot of itineraries throughout the day and to make sure the subject line is open when I do this, I have to forward as a new conversation....
8 months ago in Core Product Experience 0 Backlog