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Core Product Experience

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Customize sound (volume and type) of notification

No description provided
over 3 years ago in Desktop / Live Chat / Notifications 1 Backlog

Land at last unread message instead of last activity when opening a conversation

When you open a conversation, it lands you at the last activity (i.e. a comment), where most users would prefer if it showed you the very top of the last unread message
almost 2 years ago in P3 display 0 Backlog

Improve pinned comment visibility

Pinned comments are displayed with the small grey icon in the P3 header and in the timeline but look like normal comments. It would be useful if they stood out more.
almost 2 years ago in Comments / @ mentions 2 Backlog

Ability to edit all events in a recurring series, instead of just one event

No description provided
almost 4 years ago in Managing/Updating Events 0 Backlog

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.
11 months ago in Other (CPX) 0 Backlog

(Front desktop) Pull search results into a new window

On the macOS desktop app, I can double-click an email chain in my inbox to pop it out into its own window. I'd like to be able to do this with search results. Sometimes I search but am still sorting through the results when I need to go back to th...
3 months ago in Core Product Experience / Search 0 Backlog

Ability to change ownership of an event

Current owner of a meeting should be able to transfer ownership of an event to another user of their choosing so that the new user can manage the event going forward.
over 2 years ago in Managing/Updating Events 0 Backlog

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.
about 4 years ago in Message templates 1 Backlog

More color options for calendar events

Request to choose from a larger range of colors for calendar events
over 2 years ago in Calendar View 0 Backlog

Create the ability to pin a tag

My customer, Rubil, from UNF requested a feature idea to be able to "pin" certain tags so that they show at the top of the tag dropdown when manually adding a tag to a conversation
6 months ago in Tags 0 Backlog