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Core Product Experience

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Nesting / Grouping Views

As a user with lots of views, I would like to be able to nest/group views together and collapse groupings, so that my views are more manageable and easier to navigate.
over 1 year ago in Core Product Experience 0 Backlog

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.
7 months ago in Other (CPX) 0 Backlog

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
5 months ago in Message templates 0 Backlog

Ability to change ownership of an event

Current owner of a meeting should be able to transfer ownership of an event to another user of their choosing so that the new user can manage the event going forward.
about 2 years ago in Managing/Updating Events 0 Backlog

Display tags in dropdown menu by personal and shared/company

It would be great to have the ability to see personal tags in their own section within the tag dropdown list, and potentially remove tags from the tag dropdown list. My company has a TON of generated tags... so I always have to search for my perso...
7 months ago in Core Product Experience 0 Backlog

Ability to set "Session Idle Timeout" at Team and Individual User level

Currently the "Session idle timeout" function can only be applied at a company level; we have different employees with different roles and different times they should/shouldn't be getting assigned emails (i.e. some all the time, some should stop b...
almost 2 years ago in Core Product Experience / Other (CPX) 1 Backlog

Setting to automatically "Expand All" messages

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.
almost 2 years ago in Core Product Experience 0 Backlog

More color options for calendar events

Request to choose from a larger range of colors for calendar events
about 2 years ago in Calendar View 0 Backlog

Automatically Archive Calendar Invite after RSVP

When a calendar invite is acknowledged (Yes, Maybe, No), automate archiving of email (or create a prompt for that action)
almost 2 years ago in Cal/scheduling efficiency 0 Backlog

OOO/Vacation auto-response or indicator for @ mentions

Can you guys added some kind of auto response for @ chats. Kind of like an auto response or redirect if someone @ chats you while you are on vacation, OOO, etc. Yes when you try to @ chat the person it does show if they are online or not. But real...
over 1 year ago in Core Product Experience 1 Backlog