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Core Product Experience

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View reply button on the screen at all times (without needing to scroll for long conversations)

In long messages, you have to scroll up or down to get to the reply button and compose. Request to have the ability to reply at all times from the screen.
over 2 years ago in Core Product Experience 0 Backlog

Jump to first email in conversation

Have an easily accessible button to jump to the top of a conversation
over 2 years ago in P3 display 3 Backlog

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.
over 4 years ago in Message templates 1 Backlog

Internal-Front Broadcasting option

Something that pops up when you enter the tool, similar to how Front provides feature updates. We want to use this for company announcements, in lieu of blasting an email to everyone in Front.
over 1 year ago in Core Product Experience 0 Backlog

Tasks in calendar

No description provided
over 2 years ago in Other (CPX) 0 Backlog

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
10 months ago in AI / AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

Team Chat Box

A team chat box similar to Microsoft teams that would enable team members or groups to chat with each other instead of having to start a discussion. Discussions are too formal and have to be continually archived to be removed from the inbox. They ...
over 2 years ago in Core Product Experience 1 Backlog

Option for Display Unread messages first in Inbox

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!
over 1 year ago in Core Product Experience 1 Backlog

Add an option to individually sorting the different status tabs of an inbox

We would be interested in having the option to have individual sorting orders for the different status tabs of an inbox, for example, being able to sort the assigned tickets oldest-to-newest, but having the archive status be simultaneously sorting...
8 months ago in P2 display - conversation list 0 Backlog

Have a horizontal scroll bar/slider on the message view at all times

No description provided
over 2 years ago in Core Product Experience 0 Backlog