Live Chat

We already have live chat message templates that address commonly asked inquiries. We'd like to be able to use them directly in the chatbot flow instead of having to replicate them manually.

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.

Only one admin can currently edit the chatbot flow at a time. Would it be possible to support multiple admins editing it at the same time?

It would be helpful to create an alert specifically for when somebody has used the bot to submit a query. At the moment, the alert applies to any message received (i.e. email) and ideally we just want to know if it is somebody using the bot/ chat ...

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.

It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...

It would be nice to integrate Google Dialogflow into our chat offering in the way Twilio Flex currently does https://www.twilio.com/blog/flex-dialogflow-cx-digital.

Is it possible to update the chatbot transcript so it shows chat bubbles instead of a thread with all the chatbot history? It's better to show maybe 20 of the last messages with chat bubbles.

Currently only able to view the last page that the visitor is before starting the chat. User would like the ability to view their full path that brought them to the page where they started the chat.

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions