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Live Chat

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Ability to verify chat visitor identity using fields besides email

Currently the Chat SDK allows you to verify chat visitor identity using email only. This would allow you to verify chat visitor identity using other fields like phone number or user ID.
about 2 years ago in Live Chat 0 Backlog

Improved analytics for Front Chat

No description provided
about 2 years ago in Live Chat 0 Backlog

Customize timing when Front Chat transcript is sent to chat visitors

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.
about 2 years ago in Live Chat 0 Backlog

Add a chat widget landing page to the chat widget

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.
over 2 years ago in Live Chat 0 Backlog

Customize color of widget launcher separately from widget

No description provided
over 2 years ago in Live Chat 0 Backlog

Link to standalone front chat window so customers don't need to embed on a website

Ability to trigger chat widget opening with a hyperlink (e.g., <a href> link) to make it easier to give customers direct access to chat.
over 2 years ago in Live Chat 2 Backlog

Dynamic Front Chat welcome messages

Ability to configure different Welcome Messages for Front Chat across your website depending on URL
over 2 years ago in Live Chat 0 Backlog

ADA Compliance for Front Chat

No description provided
over 2 years ago in Live Chat 0 Backlog

Track user's web client information (OS, device) when they write in via Front Chat

No description provided
about 3 years ago in Live Chat 0 Backlog

Add mobile SDK for Front Chat

No description provided
about 3 years ago in Live Chat 0 Backlog