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Enable Conversation Splitting for Custom Channels

My company uses SMS for ~90% of our customer conversations. Today, the only way to utilize Front with a single phone number that customers can both call and text is through Dialpad (maybe Aircall as well, not sure). It turns out conversation split...
about 1 year ago in Existing integrations 0 Backlog

Integration with Microsoft Report Message Add-in

No description provided
6 months ago in New integration requests 0 Backlog

Salesforce integration — ability to log emails to Cases

No description provided
over 1 year ago in Existing integrations 0 Backlog

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.
9 months ago in Existing integrations 0 Backlog

Shopify inbox/chat channel integration

No description provided
about 2 years ago in New integration requests 1 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
about 1 year ago in Attachments / Existing integrations 0 Backlog

Add Citrix Podio as an add-on/extension for Front

Gmail offers this. Podio is our project management app - it would be great to add tasks directly from Front, citing the email.
7 months ago in New integration requests 0 Backlog

Dialpad Call Logs channel — make logs more descriptive

Dialpad call logs do not capture direction of the call (inbound vs. outbound). Additionally, outbound calls of duration 0 sec (e.g. a dialpad user dials someone and hangs up without speaking or leaving a voicemail) is categorized as a "Missed" cal...
about 1 year ago in Existing integrations 1 Backlog

Support syncing non-email messages to Hubspot and Salesforce with "send to" rules

Bcc's and rule actions can already be used to log emails to Hubspot and Salesforce, but not other kinds of messages (e.g. SMS messages).
about 1 year ago in Existing integrations 0 Backlog

Talkdesk Integration - Add Answering Agent to Call Logging

As of now the data we're bringing in from Talkdesk isn't extremely useful to our customers as it does not specify who may have answered the phone. Other telephony integrations we have expose this information so our customers can create rules to ro...
11 months ago in Existing integrations 0 Backlog