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Merge Dialpad SMS conversations into Dialpad voice conversations with same contact

The ability for Front to merge conversations between SMS and voice when the conversation is with the same contact (phone number). Screenshot displaying how Dialpad shows threads.
9 months ago in Core Product Experience / Existing integrations 0 Backlog

Order Hubspot Deals from newest to oldest

Currently the Hubspot<>Front pluggin orders deals from oldest-newest. For customers that have been with us awhile or frequent customers, we have to scroll a very long time to get to the deals that matter. This creates a pain point in our wor...
9 months ago in Existing integrations 0 Backlog

Dynamic objects: add feature to make prefixes and/or dynamic portions case sensitive

When adding a text pattern, options are rather limited. I only want dynamic objects when the prefix is SP... and not when it is sp... with the latter, it will identify objects left and right that are mere words starting with sp.
9 months ago in Dynamic objects 0 Backlog

Integration with Tengella

Our company uses a Tengella as an ERP system https://tengella.se/. We need integration with Front to be able to create contacts in Tengella after triggering rules in Front, receive information from Tengella, update custom contact fields with infor...
9 months ago in New integration requests 0 Backlog

Instagram channel — support group DMs

No description provided
over 1 year ago in Existing integrations 0 Backlog

Collapse Dynamic Object Previewer

While configuring advanced dynamic objects with the customer, when a successful Fetch from server or successful parse of the payload is done, the green previewer is extremely long and difficult to see if the payload is large . One recommendation i...
9 months ago in Dynamic objects 0 Backlog

Add Attachment from Google Drive (Shared Inboxes)

In addition to My Drive, Shared with Me & Upload can we add the ability to see Shared Drives folders and files.
9 months ago in Existing integrations 0 Backlog

Change the color of a newly created inbox/team inbox

Hi, Using the API to create a new inbox/team inbox. It would be so helpful to enable the ability to change the color in the settings of the item. Similar to what is already enabled when creating a tag, using the highlight attribute.
10 months ago in Resources 0 Backlog

In-app (click able links) to conversations provided by API responses

you should put the conversation id in the response of the create draft endpoint (and other endpoint like create message) directly. I had to extract it out of the url `_links.related.conversation`. It would have been better to extract it out of the...
10 months ago in Core API 0 Backlog

Expose Conversation Seen information for teammates via the API

Would like the addition of an API endpoint for Conversation/Message opened. This datetime is briefly referenced in the Analytics Report for Handle Time. This would be useful, in at least one way, for capacity analysis by measuring how much time a ...
over 1 year ago in Developer Platform 0 Backlog