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Expand pattern-matching options for Dynamic Objects
Currently, Dynamic Object patterns can match on; digits [0-9] letters [a-z] alphanumeric [a-z0-9] spaces [\s] My platform can sometimes generate URLs which contain a double-slash "//" in part of the URL; https://example.com/resources//123 I want t...
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Ability to update subject for the update conversation API
When replying a message to a conversation with API, the subject is automatically updated to "Re: " And now I want to change them back by API, but update conversation API can not update conversation's subject title, which should be there, so I requ...
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Mention or tag users in social media posts
Allow Front users to mention people when posting responding to comments on Instagram, Facebook, and other social media channels. From customer: Our primary goal is to increase engagement directly on the posts. Shifting conversations to DMs would s...
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Expose Conversation Seen information for teammates via the API
Would like the addition of an API endpoint for Conversation/Message opened. This datetime is briefly referenced in the Analytics Report for Handle Time. This would be useful, in at least one way, for capacity analysis by measuring how much time a ...
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