ADD A NEW IDEA
-
Activation2
-
Admin Experience187
-
AI196
-
AI angel (QA before sending)5
-
AI answer11
-
AI Assist1
-
AI compose14
-
AI data extraction3
-
AI extensibility3
-
AI insights4
-
AI knowledge5
-
AI language4
-
AI message translation2
-
AI runbooks1
-
AI settings1
-
AI similar conversations8
-
AI suggested replies (auto draft)16
-
AI summary10
-
AI tagging19
-
AI tracking3
-
-
Backoffice2
-
Client Platform100
-
Contacts82
-
Core Product Experience676
-
Customer Portal0
-
Developer Platform380
-
Insights96
-
Analytics areas2
-
Analytics Exporting Data7
-
Analytics Functionality15
-
CSAT21
-
Direct connectors0
-
Insights - Other0
-
Insights - Systems1
-
Live dashboard2
-
Metrics16
-
Breakdowns and totals3
-
Business Hours and time measure2
-
Metrics - misc improvements1
-
Metrics by type5
-
-
-
Knowledge Base87
-
Live Chat117
-
Search30
-
Systems71
-
Workflows165
-
Advanced rule conditions and actions16
-
Company rules1
-
Links based rules0
-
Load balancing3
-
Macros10
-
Other (workflows)10
-
Outbound/Sequences8
-
Rule actions16
-
Rule conditions6
-
Rule library2
-
Rule management6
-
Rule trigger5
-
Scalability/Engineering0
-
SLA1
-
Smart rules9
-
Teammate availability10
-
Views7
-
Workforce management11
-
Analytics areas
Status:
- FILTER BY STATUS Clear
- Backlog
- Planned
- Will not do
- Already available
- Launched (hidden by default)
Showing 2
16
VOTE
Conversation custom fields in Analytics
Ability to filter in analytics by conversation custom field (similarly to tags)
over 1 year ago
in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields
0
Backlog
1
VOTE
Auto QA
With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
5 months ago
in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics
0
Planned