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CSAT

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React instantly to CSAT ratings

As a support manager, I need a way to be notified in real time when I receive a CSAT with certain characteristics (score, account...) so that I can react immediately
7 days ago in CSAT 1 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
7 days ago in CSAT metrics and reporting 0 Backlog

[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
about 2 months ago in AI / AI tagging / CSAT 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
6 months ago in CSAT - Customisation - Survey 0 Backlog

Multiple CSAT surveys per workspace

No description provided
5 months ago in CSAT 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
5 months ago in CSAT - Customisation - Survey 1 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
over 3 years ago in CSAT - Customisation - survey - scale 3 Backlog

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.
about 3 years ago in CSAT- Customisation - survey - answers 3 Backlog

CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.
3 months ago in CSAT 0 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
3 months ago in CSAT - Customisation - survey - Link 0 Backlog