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Knowledge Base

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Improve look & feel of the Front Knowledge Base

When you vote, please specify which one(s) of the below you are interested in. Please also feel free to add new ones via comments. adjust grid layout / density of categories custom icons in the category card would be nice wider layout of the conte...
3 months ago in Knowledge Base 0 Backlog

[KB access control] Enable external login access for knowledge bases

Today, internal KBs can only be accessed by users logged in to Front. External KBs can be accessed by anyone with the link. We do not support custom authentication for readers to access either of these KBs.
10 months ago in Knowledge Base 6 Backlog

[KB insights] Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
8 months ago in Knowledge Base 0 Backlog

[KB insights] Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...
10 months ago in Knowledge Base 1 Backlog

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
10 months ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Planned

[KB access control] Gate/restrict knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
10 months ago in Knowledge Base 1 Backlog

[KB stale article] Ability to recognize out of date KB articles and set expiration

The ability for KB to recognize when an article has been unused for a certain period of time. Also, the ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
10 months ago in Knowledge Base 0 Backlog

Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.
4 months ago in Knowledge Base 0 Backlog

Knowledge base article export

Ability to export knowledge base articles
10 months ago in Knowledge Base 2 Already available

[KB access control] Internal knowledge base access for non-Front employees

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.
9 months ago in Knowledge Base 0 Backlog