Ability to recognize out of date KB articles and set expiration
The ability for KB to recognize when an article has been unused for a certain period of time. Also, the ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
Ability to reorder articles manually in the knowledge base
Today, the order in which articles appear in a KB depends on when they were last modified. Users are unable to manually update the ordering. This feature would allow users to change the order in which articles show up.
Quick survey on KB article to rate if article was helpful or not and share feedback
As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...
Today, internal KBs can only be accessed by users logged in to Front. External KBs can be accessed by anyone with the link. We do not support custom authentication for readers to access either of these KBs.
Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable