ADD A NEW IDEA

FILTER BY CATEGORY

Knowledge Base

Showing 19 of 1028

Ability to recognize out of date KB articles and set expiration

The ability for KB to recognize when an article has been unused for a certain period of time. Also, the ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
3 days ago in Knowledge Base 0 Backlog

Knowledge base article export

Ability to export knowledge base articles
3 days ago in Knowledge Base 0 Backlog

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
12 days ago in Knowledge Base 0 Backlog

Ability to reorder articles manually in the knowledge base

Today, the order in which articles appear in a KB depends on when they were last modified. Users are unable to manually update the ordering. This feature would allow users to change the order in which articles show up.
19 days ago in Knowledge Base 1 Backlog

Gate knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
3 days ago in Knowledge Base 0 Backlog

Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...
20 days ago in Knowledge Base 0 Backlog

Ability to add the same article to different categories in Front KB

Today, you can only add an article to a single category. This request would allow us to add the same article in various different categories in case it is relevant to multiple themes.
3 days ago in Knowledge Base 0 Backlog

Enable external login access for knowledge bases

Today, internal KBs can only be accessed by users logged in to Front. External KBs can be accessed by anyone with the link. We do not support custom authentication for readers to access either of these KBs.
19 days ago in Knowledge Base 1 Backlog

API endpoint to create a knowledge base article

There would be great to have the endpoints to create the article with subject, body, attachments and embeded content via API
6 days ago in Knowledge Base 0 Backlog

Integrate Front Knowledge Base with Slack

Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable
11 days ago in Knowledge Base 0 Backlog