Knowledge Base

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Knowledge Base - Quickly find "My Drafts"

I often start editing KB articles, and need to step away and return the the article later. Some of our articles are deeply nested in Categories/Sections, and the article I was editing can be hard to find. It would be super helpful to add a "My Dra...

5 days ago in Knowledge Base 0

1 VOTE

Set default Knowledge base for p4

Currenty when a user opens the p4 KB side bar it shows the first knowlege base aviable. Users manually have to select which one they are viewing.

4 months ago in Knowledge Base 0

3 VOTE

SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.

4 months ago in Knowledge Base 0

2 VOTE

Being able to host multiple form channels in KB vs. hosting them as separate resource links

Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.

6 months ago in Knowledge Base 0

2 VOTE

Allow easy swapping between primary and redirect domains in KB domain settings

Right now it's not currently possible to easily change a domain from primary to redirect in the KB Domains settings tab. You have to delete domains and then add them back in a specific order to ensure they are either redirect or primary which is a...

8 months ago in Knowledge Base 0

1 VOTE

[context] Enable Uploading or Linking of PDFs to inform Suggested Replies

Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.

9 months ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Backlog

5 VOTE

Media library / reusable blocks within knowledge base

Currently, there’s no media library to pull from shared files across the KB, so each article has to be adjusted and every image uploaded 1 by 1

11 months ago in Knowledge Base 0 Backlog

4 VOTE

Multi select Knowledge Base articles

there’s no multi-select or select-all for moving content around - has to be done 1 by 1, which is inefficient

11 months ago in Knowledge Base 1 Backlog

1 VOTE

Add delete button for knowledge bases

It is still not possible to delete a knowledge base without reaching out to Front's support. Please add a button to delete it.

12 months ago in Knowledge Base 0 Backlog

2 VOTE

Separate KBs for different workspaces or teammate groups

We have several different departments using Front. Each department handles different things and may handle things differently than other departments. For instance, I lead the Contact Center WFM team and we have several procedures in place for how ...

12 months ago in Knowledge Base 0 Backlog

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