Knowledge Base

Problem Knowledge base articles are limited to 5 search keywords, and each keyword must be typed and selected individually, making it tedious to add comprehensive search coverage. Request Increase or remove the keyword limit per article and provid...

Problem Help center only supports Google Analytics, but teams use other analytics platforms. Request Allow adding custom JavaScript snippets to help center for non-GA analytics integration.

Problem External Knowledge Bases can't be restricted by workspace like internal ones, risking information being shared or used incorrectly across teams that shouldn't have access. Request Add workspace-level access and shareability controls to ext...

Problem Knowledge Base article links don't generate previews when shared on social media (Twitter/X, LinkedIn, Slack, Discord). Request Add Open Graph and Twitter Card meta tags to Knowledge Base article pages for proper link previews.

Request Add internal comments to Knowledge Base articles to support team collaboration during article creation.

Problem Knowledge Base access permissions can only be set at the knowledge base level, not for individual articles or categories, making it impossible to show different articles to different user segments. Request Allow admins to configure audienc...

Problem Knowledge Base content exists in a single version, but guidance needs to vary by region. Service guides should be tailored based on where customers reside. Request Support multiple versions of Knowledge Base pages, displayed by user locati...

Problem All links in Help Center articles include rel=noopener noreferrer nofollow attributes, which limits SEO and attribution for internal and same-domain links. Request Add Help Center settings to control link rel attributes based on domain saf...

Problem Portal users cannot search or filter their past conversations, making it difficult to find specific requests in a long history. Request Add search and filter capabilities to the customer portal so end users can find past conversations by k...

Problem Knowledge Base articles may contain broken links with no built-in way to find and verify them. Request Provide native tooling to automatically check and report broken links in Knowledge Base articles.