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API endpoint to query Live Dashboard metrics

No description provided
5 days ago in  0 Backlog

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
12 days ago in Other (workflows) / Resource management permissions 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
19 days ago in CSAT - Customisation - Survey 1 Backlog

Comment-triggered transitions for conversation stages

No description provided
19 days ago in Conversation Stages 0 Backlog

API-triggered transitions for conversation stages

No description provided
19 days ago in Conversation Stages 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
19 days ago in Conversation Stages 0 Backlog

Multiple CSAT surveys per workspace

No description provided
20 days ago in CSAT 0 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.

AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
about 1 month ago in AI / Attachments / Compose - write efficiently with quality 0 Backlog

De-Link Personal Inbox from "Main Cumulative Inbox count".

This would be useful for someone who wants to add their personal inbox to Front but not count it in the "Main Cumulative Inbox".
about 1 month ago in Core Product Experience 0 Backlog