Search

Problem Search always defaults to inbox-only tickets instead of using the current view's status filter, requiring extra filtering steps to find relevant results. Request Make search inherit the active view's status filter to reduce repetitive filt...

Description: Search results are ranked chronologically but based on the last activity time of a conversation containing a match, and not based on the activity time of the search match in the conversation. For example for the search query: acme@acm...

Problem Searching for partial keywords like part of an email domain, part of an order ID, or partial names requires remembering the exact full term—searches for "cut" don't find "cutting", and partial email or ID searches fail. Request Support par...

Problem Wildcard (*) searches don't reliably return results with word variations and truncations. Request Improve wildcard support in search queries and filters to return all relevant word variations.

Request Save searches for quick reuse without having to recreate them each time.

Problem Actions like tagging or archiving conversations take 2-5 minutes to appear in search results, creating friction in time-sensitive workflows. Request Faster search index updates so actions are reflected immediately or near-immediately in se...

Problem When searching within a conversation, multiple matches are not visible unless scrolling through the thread or using browser search. There is no way to see how many matches exist in a conversation. Request Display the total number of matche...

I would like to request the development of an AI-powered search functionality within the app that can significantly improve how we search through inboxes and find relevant information. Here’s how I envision it working: Question-based Search: The u...

Problem Users often forget to check the search scope setting (All inboxes vs. specific inbox), leading to either missing search results or an overwhelming number of results. Request Make the active search scope more visible or provide clearer indi...

Request Expand search functionality to include spam and trash folders. This ensures no important messages are missed when searching across all communications.