The ability for Views to have an "AND" condition (rather than OR). Example: I want the view to shown me all conversations with Tag A and Tag B applied. Currently Views would show conversation with either Tag A or Tag B applied.
The ability to create a rule to split conversations will be useful for users that utilize the conversation threading option and have some recurrent emails arriving on the same thread for different reasons. Today customers are forced to split those...
If a workspace requires a tag to be applied to all emails, then conversation should not be allowed to be created with a tag being applied first. An alternative would be to disable the "Send & Archive" option until a tag is applied.
Currenly, we have rules to autoreply to emails. When we are on annual leave and our vacation reponser is set, it still sends the 'rules', so they get our usual autoreponser, in addition to the vacation responser.
Fallback condition for assignment rules if user is set to Out of Office
This would be fallback clause you could have for a rule if a user is set to OOO and unable to be assigned a conversation via a rule. Essentially, it would allow you to select another action if the assignment is unable to be completed due the teamm...
Would love to have the ability to generate company rules, such as SLAs, company wide but geared towards specific shared inboxes. The intention is to create uniformity in company based rules as opposed to individual shared inbox rules.
Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)
The ability to view & search within all rules that a company has
Giving admins the ability to have a top-down view of all rules that their company has. Would allow admins to search for specific rules based on their conditions.
I have a rule which assesses the value of, and changes a Date and time type custom field on a Contact record.I want to set the value of this custom field to "Now" in the rule, but this has to be achieved by fetching the date of the Message trigger...