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Tag-triggered transitions for conversation stages

No description provided
17 days ago in Conversation Stages 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
17 days ago in CSAT - Customisation - Survey 1 Backlog

API-triggered transitions for conversation stages

No description provided
17 days ago in Conversation Stages 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
about 2 months ago in CSAT - Customisation - Survey 0 Backlog

Comment-triggered transitions for conversation stages

No description provided
17 days ago in Conversation Stages 0 Backlog

Multiple CSAT surveys per workspace

No description provided
18 days ago in CSAT 0 Backlog

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
7 months ago in Insights / Workflows 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
about 1 year ago in Analytics - Widgets - Heatmap 0 Backlog

Configure business hours and shifts as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 3 years ago in Admin Experience / Calendar - other / OOO - Analytics 5 Backlog