Insights

Open and Reply rates etc.

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...

We manage our conversations with our prospects and clients through the tagging system and I would like to be able to see the times our different representatives spend between tags.

Evaluate the activity of the teammate by counting the volume of meeting such as appointements Asked by a CSM to evaluate appointment activity

= time to first reaction.

Ability to open the CSAT survey in a new window instead of the current borwser

Bounce/delivery rates for outbound emails. This is linked to outbound use cases (sales, marketing, etc).

Outbound metrics (seen / opened / nb of reach out before reply)