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[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
12 days ago in AI / AI tagging / CSAT 0 Backlog

Default workspace for Analytics

Allow to set a default workspace on which Analytics loads. Avoids loading a workspace with lots of data, during which it's not possible to switch to desired workspace.
19 days ago in Insights 0 Backlog

Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.
19 days ago in Insights 0 Backlog

Ability to see holistic context for SLA activities

When checking an SLA activity (e.g. in the right hand sidebar) such as the SLA Breach tag being applied, it would be useful to see additional contextual information such as: Whether the breach occurred within/outside business hours Whether the con...
27 days ago in Insights 0 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
about 2 months ago in CSAT - Customisation - survey - Link 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
2 months ago in Insights 0 Backlog

Automatic Refreshing of Analytics Page

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current
2 months ago in Insights 0 Backlog

API endpoint to query Live Dashboard metrics

No description provided
3 months ago in Insights 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
4 months ago in CSAT - Customisation - Survey 1 Backlog

Comment-triggered transitions for conversation stages

No description provided
4 months ago in Conversation Stages 0 Backlog