Insights

Showing 25 of 553

3 VOTE

Export Busiest Times heat map of volumes as csv

No description provided

23 days ago in Insights 0 Backlog

3 VOTE

No description provided

25 days ago in Insights 0 Backlog

4 VOTE

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.

2 months ago in Insights 1 Backlog

1 VOTE

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"

2 months ago in Metrics - misc improvements 1 Backlog

2 VOTE

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.

3 months ago in Core Product Experience / Insights 0 Backlog

1 VOTE

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.

4 months ago in Analytics Widgets / Insights 0 Backlog

1 VOTE

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.

4 months ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog

4 VOTE

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.

4 months ago in CSAT - Customisation - Survey / CSAT - Customisation - survey - Link 0 Backlog

16 VOTE

In Analytics, measure handle time for first reply only

4 months ago in Analytics - Times 0 Backlog

4 VOTE

Use your teammate Groups as filters in analytics to monitor team performance.

8 months ago in Analytics - filters - New filters 0 Backlog