Accessing / Organizing Data

Problem There's no way to view all custom fields across accounts and contacts in a single report, making it difficult to assess overall data quality. Request Enable exporting a report that shows all custom fields in accounts and contacts for data ...

Problem Our team needs to maintain contacts in both Front and Dialpad, which means updating contact information twice whenever it changes. Request Enable two-way contact syncing between Front and Dialpad so we can use Front as our single source of...

Problem When a teammate is disabled, custom fields pointing to that teammate are not automatically updated, requiring manual bulk reassignment through Front support via CSV export and re-import. Request Enable bulk reassigning custom fields from a...

Problem External IDs can only be set when initially creating an account, but cannot be updated afterwards, limiting flexibility when managing account integrations or correcting initial values. Request Allow admins to update the external ID on acco...

Problem Users cannot see which rules reference each contact list, making it difficult to track which contacts will be affected when changes are made. Request Display a list of rules for each contact list so users can understand the scope and impac...

Problem Can't see distribution list members without leaving Front to check Outlook. Request Show distribution list members within Front so users don't need to switch tools.

Problem The copy and delete actions for email addresses in the Contact panel are inconsistent. The primary email displays a copy action, while additional emails show a delete action on hover. Request Standardize these actions across all email addr...

Problem Users can delete or edit shared lists they didn't create, creating risk for mass deletion of collaborative resources that affect the entire team. Request Add ability to restrict editing and deletion of lists to list creators and admins onl...

Problem Auto-created contacts can accumulate over time, and there is no built-in way to easily identify and remove unused or outdated contacts. Request Add a review prompt for old and unused contacts (similar to the existing review features for ta...

Problem Tags are available for conversations but not for contacts or accounts, limiting the ability to organize customer data. Request Support tagging contacts and accounts, and enable creating dynamic contact lists based on tags or custom fields.