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Mark Unread

Currently Mark unread is only inside the email body. It should be enabled in email overview As a shortcut on mobile swipe like in GMAIL
8 days ago in Mobile Backlog

Multi-Select Threads on Mobile App

Mobile app allows filtering, tag-views. BUT it doesn't allow multi-select (in order to mark read, unread, delete, or add new tag). Makes the Front mobile version almost impossible to use. Have to open and delete each thread one-by-one :\ I’m talki...
4 months ago in Mobile Backlog

Create linked conversations in mobile app

Problem The mobile app doesn't support creating linked conversations, a feature available in the web app that is standard practice for this customer's team. Request Add the ability to create linked conversations in the mobile app so users have fea...
4 months ago in Mobile Backlog

Show timers on Front Mobile App

Problem The Front Mobile App does not display active timers, preventing efficient mobile-first work and forcing users to log into desktop to see timer details. Request Display active timers with their details on the Front Mobile App.
4 months ago in Mobile / SLA Backlog

Navigate between conversations on mobile

Problem On mobile, you can't navigate directly between conversations; you must return to the conversation list to open another conversation (unlike desktop). Request Allow navigating between conversations on mobile without returning to the list.
about 1 year ago in Mobile Backlog

Add 'Select All' for text highlighting on mobile

Request Provide a select-all feature for easier text highlighting and selection on mobile devices.
over 1 year ago in Mobile Backlog

View live dashboard on mobile

Problem Admins assign workload based on assigned conversations in the live dashboard, but this dashboard is not accessible on the mobile app. Request Make the live dashboard available on the mobile application so workload can be assigned on the go.
over 1 year ago in Live dashboard / Mobile Backlog

Display WhatsApp error codes on mobile

Problem When WhatsApp encounters errors on the mobile app, error codes aren't visible to users. Request Show error codes when WhatsApp errors occur on mobile.
over 1 year ago in Native features Backlog

Contacts and accounts plugin on mobile

Problem The contacts and accounts plugin available on the web and desktop app is not available on the mobile app. Request Add the contacts and accounts plugin to the mobile app to provide feature parity.
over 1 year ago in Native features Backlog

Support emoji reactions on mobile messages

Problem The mobile app doesn't support emoji reactions on messages and comments, limiting team communication features that are available on desktop. Request Enable emoji and GIF reactions on messages and comments in the mobile app.
almost 2 years ago in Mobile Backlog