Other channels

Problem Front blocks XLS and XLSX file attachments on Twilio WhatsApp channels even though Twilio's WhatsApp API natively supports these file types. Users must convert spreadsheets to PDF or switch to email to share Excel files with contacts. Requ...

Problem When agents select a WhatsApp template to send, there is no visible indicator of whether it is a Marketing or Service type. This creates a real risk of sending the wrong type by mistake — for example, sending a Marketing template during an...

Description: Currently, the Call Summary field renders the raw string as-is, so <br> tags (and presumably other formatting) don't get parsed into line breaks like they do in regular messages. This makes call summaries with multiple sections ...

Description: Front’s Channel API does not currently support WhatsApp templates that include dynamic URL buttons (buttons with a variable URL parameter). When such a template is sent, the API cannot match the template and the send fails. Only stati...

Problem There are no native validation or testing options in the Front API to verify that WhatsApp templates — including those with media headers — are correctly formatted before sending, increasing the risk of rejected messages. Request Add valid...

Problem Sequences (bulk message automation with CSV uploads and dynamic variables) are only available for email, not SMS channels. Request Extend Sequence functionality to SMS channels (e.g., via Twilio), including support for CSV uploads and temp...

Problem Twilio channel creation only supports SID and Auth Token authentication, which is less scalable and poses security risks if credentials are exposed. Request Support Twilio API Keys as an authentication method for creating Twilio channels f...

Problem Recruiters must ask users to send a direct message before beginning a conversation, adding extra steps and delaying engagement. Request Ability to delete or hide comments, like or react to comments, and send private messages directly to co...

Problem Agents can finish calls and move on without documenting notes or tags, reducing conversation context and organization. Request Display a popup window after voice calls that requires agents to add notes and tags before allowing them to arch...

Problem Call records (phone number, duration, transcript) are no longer displayed inline with SMS/MMS conversations. This makes it difficult for teams to quickly get context when joining an ongoing troubleshooting thread. Request Show call logs an...