My ideas: Other channels

We would like to request additional Facebook interaction features within Front, specifically the ability to delete or hide comments, like/react to comments, and send private messages directly to comment authors. This would function similarly to th...

After an agent finishes a call in Front, Front serves a popup window requiring agent to leave notes/tags on the conversation before being able to move on or archive the conversation.

In Quo (our teams old platform), when a phone call occurred with a contact, the call record — including the phone number, call duration, and transcript — was displayed inline within the same SMS/MMS conversation thread. This was extremely valuable...

In Quo (our teams old platform), images sent and received within an SMS conversation were displayed as inline previews directly within the chat thread. This allowed our team to quickly scroll through a conversation and visually review photos witho...

Integrate with WeChat / WeCom

Missed calls from dialpad can have an auto responder via SMS to the same numbre

Currently, you can only send from Front WhatsApp templated that are "text" type. There used to be support for template types such as "Quick Reply", "List Picker", etc. Its important to have them back!

When a call is received and is ringing, users are only presented with the contact's name, account, and handle. It can be beneficial to allow admins to customize the data displayed in the widget in case teammates need additional data to inform whet...

Front forms currently only allow a single file attachment per submission; when a form submitter adds a second file, it replaces the first, even if multiple files are selected at once or added via drag-and-drop. This limitation disrupts workflows t...

When sending messages through the Front API through the Twilio SMS channel, Twilio's smart encoding feature is turned off. (Smart Encoding in Twilio automatically replaces special Unicode characters with GSM-7 equivalents to reduce message length ...