Systems

Problem Front does not support email importance flags, so priority markings set in Outlook or other clients are not visible. Request Display and allow setting high/low importance flags on inbound and outbound messages, matching Outlook's behavior.

Problem Sequences (bulk message automation with CSV uploads and dynamic variables) are only available for email, not SMS channels. Request Extend Sequence functionality to SMS channels (e.g., via Twilio), including support for CSV uploads and temp...

Problem Twilio channel creation only supports SID and Auth Token authentication, which is less scalable and poses security risks if credentials are exposed. Request Support Twilio API Keys as an authentication method for creating Twilio channels f...

Problem Call records (phone number, duration, transcript) are no longer displayed inline with SMS/MMS conversations. This makes it difficult for teams to quickly get context when joining an ongoing troubleshooting thread. Request Show call logs an...

Problem The Zendesk importer frequently fails during large-scale migrations, causing incomplete data transfers and requiring manual restarts by the support team. Request Improve import stability and processing speed so large Zendesk migrations com...

Problem MMS images appear as attachments requiring download to an external viewer before they can be viewed, slowing down troubleshooting when conversations contain many images. Request Display images inline within the SMS/MMS conversation thread ...

Problem Voice calls require a separate third-party subscription — Front does not have built-in calling, so teams must switch between platforms. Request Add native voice/call functionality so teams can make and receive calls directly within Front w...

Request Add support for WeChat and WeCom so teams can manage customer conversations from these platforms within Front.

Problem Recruiters must ask users to send a direct message before beginning a conversation, adding extra steps and delaying engagement. Request Ability to delete or hide comments, like or react to comments, and send private messages directly to co...

Problem View and tag counters only display the count of open conversations — there is no way to see the total count including non-open conversations. Request Add a setting on views and tags to show the total conversation count (all statuses) inste...