Signatures

Problem The same full email signature appears on every reply in a thread, becoming repetitive and cluttering the conversation. Request Allow configuring a separate, shorter signature for reply emails — keeping the full signature only on the first ...

Problem When changing the sender from a personal inbox to a shared inbox, the email signature doesn't automatically update, requiring manual intervention. Request Automatically apply the correct signature based on the selected sender.

Problem Shared signatures use the same image for all teammates, limiting personalization options. Request Allow admins to design shared signatures where each teammate's image is personalized, such as individual headshots or team-specific branding....

Problem Message templates use a default signature for all users, but teams want to associate different signatures with different templates. Request Allow assigning a specific signature to a message template.

Problem Manually switching between signatures for newly composed and reply emails is tedious. Request Automatically select the appropriate signature based on whether the email is newly composed or a reply.

Problem SMS links in signatures are deleted when saved, while telephone links work fine. Request Support SMS links in email signatures without removing them when saved.

Problem Signatures can only be assigned to inboxes, not to individual teammates, limiting flexibility when multiple people share an inbox. Request Allow administrators to assign signatures to specific teammates so different people can have differe...

Problem Signatures can use Account custom field variables, but not Inbox custom field variables, forcing users to use Account fields which creates confusion since they only appear after a contact is linked. Request Allow signature template variabl...

Request Support dynamic teammate fields in signatures (e.g., {{teammate.phone_number}}) as clickable links.

Problem The sender's name only appears in emails when a signature is configured, forcing users to create a signature even if they only need to set sender name. Request Allow sender name to be set from a teammate's Front profile without requiring a...