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Make pinned comments more prominent

Make pinned comments easier to view and access within a conversation so they don't get missed.
2 months ago in Comments / @ mentions 3 Backlog

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
5 months ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

Edit conversation subject activity logs

Today, users can edit conversation subjects. However, the action is not logged in the activity thread. Admins need to track every action. Editing the subject of the conversation cannot be tracked (unlike most of the other actions)
6 months ago in Collaborate - work together seamlessly / P3 display 0 Backlog

Hide inbox from the Move to dropdown

Our instance is growing, and we have more and more inboxes. Some of these inboxes should never have anything moved into them. Other inboxes would be great to limit only to users who have access to the inbox. Would be great if we could provision pe...
6 months ago in Collaborate - work together seamlessly 0 Backlog

Link previewing in comments and discussions

It would be great to allow embedded messages, like tweets, to added to a discussion thread. I was in a thread where someone pasted the embed code for a tweet and it just sent the raw html (obviously) but it would be a great QOL update to be able t...
7 months ago in Comments / @ mentions 0 Backlog

Move multiple messages to a new conversation

Instead of moving a single email to a new conversation, it would be great to be able to move either everything starting with a particular message/email, or selected ones, to a new conversation. Right now, if you don't think to move to a new conver...
7 months ago in Merge / privacy leaks / threading 0 Backlog

Ability to emoji react to emails

It would be cool if we could react to emails with emojis such as how we can react to comments.
7 months ago in Collaborate - work together seamlessly / P3 display 0 Backlog

Delete a single message in the thread

From admin perspective I do not extend permissions to permanently delete emails to end users, since often they ask me to restore thing deleted in error or move to trash by spam filtering. All users have permission to delete/mark as spam, however, ...

Dedupe rule notifications when inbox is delegated

I am receiving multiple notifications to my phone when rules are triggered as a delegate of another account. The same notification, 2x. Just because I'm a delegate of another account or accounts shouldn't mean I need to receive a duplicate notific...
8 months ago in Delegated inboxes / Notifications 0 Backlog

Improved paste handling in comments

For example, it would be super useful to be able to select, copy and paste excel data into the comments, instead of having to screen capture data and paste it as an image
8 months ago in Comments / @ mentions 0 Backlog