Partner Integrations

Problem: JIRA cards are created in one project space and later migrate to another for certain teams to work on, which changes the ticket's URL. Front treats the old and new URLs as separate, unconnected issues. This means conversations linked befo...

Request Allow connecting SharePoint files to Front AI using Service Principal (application-level) authentication instead of Authorization Code, which requires individual user accounts and is impractical for production environments.

I want to be able to bring in product line item data stored in a Google Sheet so that Ask Copilot can leverage this data to answer team member questions such as: - What products do we offer with X attribute and Y type

We're currently working with the AirCall integration in Front and have run into an issue: when an inbound call or SMS comes in from a phone number we don't yet have stored, Front creates a brand-new contact instead of merging it with the existing ...

Request Support Box as a native knowledge source for Knowledge Base and AI features.

Problem Rules can't be triggered by emoji reactions, making it difficult to route conversations based on user actions like emoji flags in integrated channels. Request Add a rule trigger for when an emoji is added to a message so conversations can ...

Request Add a native AWS Connect integration to Front, enabling teams to manage customer interactions and call records alongside conversations.

Problem Multi-department and multi-organization companies need different instances or workspaces for the same app, but app authorization is only available at company level. Request Allow apps to be authorized at workspace level so different teams ...

When the custom plugin takes up too much space in the UI, it would be ideal for agents who work on 2 screens if: The agent could select to pop-out a detached window of the plugin One screen has Front open with conversations. The other screen...

As a user who has the Dialpad integration setup, it'd be great to be able to have "tel:" links in other systems open a call within Front's Dialpad integration.