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Core API

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Front and Database Connection, Update Rule API

Is there a way for us to establish a connection between Front and our database (RB9 powered by OMTI) so that these rules in Front can be updated real time when it's changed in our database? The From field in Front corresponds with the Contact Emai...
12 days ago in Core API / New integration requests 1 Backlog

Merge conversation using API

No description provided
3 months ago in Core API 0 Backlog

Expose phishing information through the API

Allow users to see whether a conversation has been marked as phishing when fetching it via the API
5 months ago in Core API 0 Backlog

Ability to create rules with the API

No description provided
6 months ago in Core API 0 Backlog

Api access to teammate status

the green, orange and red dot should be accessible via the api on the teammate object
2 months ago in Core API 1 Backlog

Access a conversation's context links via Front API

The Core API and the Plugin SDK should have access to the context links attached to a conversation. The context link object should expose the matching string and the target URL. This information would allow plugins and integrations to leverage the...
about 1 month ago in Core API 0 Backlog

Drafts API: Drop requirement for supplying channel_id

Right now we required a channel_id to be supplied on calls to Create Draft endpoints - this is not required on send reply endpoints. Could we have the API select a default channel when the channel_id param is not supplied?
5 months ago in Core API 0 Backlog

search contacts in the API using the email

add a parameter in the contact list request to search with the emails
4 months ago in Core API 2 Backlog

API - improve channel fetching (pagination and search)

Paginate GET /channels results, and enable filtering by type
5 months ago in Core API 0 Backlog

Associate tags to a specific inbox via API

Hello, One of our Business Cases at White Bird is to isolate tags between inboxes of a same Team. Right now, our only way of ensuring this system works and there's no permeability between tags and inboxes is to manually assign each tag to the corr...
3 months ago in Core API 0 Backlog