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CSAT

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[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
about 1 month ago in AI / AI tagging / CSAT 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
6 months ago in CSAT - Customisation - Survey 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
5 months ago in CSAT - Customisation - Survey 1 Backlog

Multiple CSAT surveys per workspace

No description provided
5 months ago in CSAT 0 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
over 3 years ago in CSAT - Customisation - survey - scale 3 Backlog

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.
about 3 years ago in CSAT- Customisation - survey - answers 3 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
3 months ago in CSAT - Customisation - survey - Link 0 Backlog

CSAT survey: Easier rules configuration options

It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...
8 months ago in CSAT - Customisation - Survey 0 Backlog

CSAT: Multiple language support

No description provided
about 3 years ago in CSAT - Customisation - general 0 Backlog

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.
almost 3 years ago in CSAT - journey 0 Backlog