Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 1412

Shopify - edit fields within the integration

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.
5 days ago in Existing integrations 0 Backlog

Show message sent failures in Dialpad channel

When using Front to send SMS through Dialpad, sometimes customers will provide landline phone numbers instead which result in delivery failures. There is no clear way to get alerted when sending fails.
7 days ago in Existing integrations / SMS 0 Backlog

AI Conversation Data Extraction

It was be really powerful to extract specific data points from Conversation message data to be used for workflows, DOs, etc
11 days ago in AI 0 Backlog

Disable hidden mailboxes sync to Front contacts or make it optional

If the mailbox is hidden from the Global address list, it will not show in Outlook's address book, and will not populate in the "To" field if you draft a new message. But despite the mailbox being hidden, if Outlook directory sync is enabled in F...
11 days ago in Contacts 0 Backlog

Handling Chatbot Messaging During Holidays/Slow Periods

Request an efficient way to indicate slower response times to users during holidays or low-activity periods, without manually updating messaging across multiple channels. Potential solutions: Centralized setting/flag to activate "slow response" mo...
12 days ago in Live Chat 0 Backlog

API: Support multiple recipients on custom channels

I'm building an integration with an external SMS provider, which supports group conversations. Right now, Front's Receive custom messages and Sync inbound message API endpoints do not allow me to receive a message from a sender which was addressed...
13 days ago in Channel API / Core API 0 Backlog

A Knowledge Base SDK / search API on Knowledge Base

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...
14 days ago in Developer Platform / Knowledge Base 0 Backlog

AI Chatbot in Czech language

When our knowledge base and customers are czech speaking, we need the AI to be able to speak back in Czech
19 days ago in AI / Chatbots 0 Backlog

Suggested contact list that can be created

When sharing a draft or adding participants to an email, it would be great to have a Suggestions list that can be edited. Ideally individuals or contact groups could be added.
20 days ago in Contacts 0 Backlog

Adding Plato to CRM Applications/Integration

Add https://platomedical.com/ to list of apps and integrations.
21 days ago in Developer Platform 0 Backlog