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Search results: Chatbots

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4 MERGED

Access Contact Custom Fields in Chatbot

Merged
When initializing a Front Chat conversation, I pass some contact custom fields from my app (user-id, etc)Being able to access those passed fields in the Chatbot would allow me to perform lookups using App Requests to build more powerful workflows ...
7 months ago in Chatbots / Front Chat 0 Planned

Ability to use custom fields / variables in chatbot flow

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.
over 2 years ago in Chatbots 2 Planned

Customize chatbot flow based on contact fields

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...
about 2 years ago in Chatbots 0 Backlog
1 MERGED

Application Objects / Application Requests with Chatbot

Merged
Use case: Ask for a reference ID in the bot flow Get data automatically about that reference ID (shipments, bookings etc.) Use app object custom fields to reply automatically
about 1 year ago in Chatbots 0 Launched