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Single click to create bullet in composer

Today, you have to click on Lists > Bulleted Lists. It is cumbersome to have 2 clicks in order to create a bullet.
about 2 years ago in Composer 0 Backlog

SLA Breach details (hours, levels)

Being able to have more information provided about how far your SLA has been breached (such as a percentage or graph) or being able to define different breach 'levels' would provide helpful information to know to what degree the SLA has been breac...
about 2 years ago in New metrics 1 Backlog

Swiping improvements on the iOS apps

I’d like to put in a feature request to make better use of swiping in the Front iOS apps. A really useful feature in the default email client in iOS (Mail app) is the ability to do just about everything you need from the inbox list. Adjusting the ...
over 2 years ago in Client Platform / Mobile 1 Backlog

Tap to condense in iOS app

It would be great if, when you tap on an email on the iOS app (e.g., around the date/To/CC area), it would condense the message. That way if there are 2+ unread messages, I can condense each one as I finish reading so I can move on to the next unr...
over 2 years ago in Mobile 0 Backlog

CSAT: avoid duplicate surveys (e.g from signature and template)

**Problem** Avoid to propose 2 surveys for the same message just because there is a survey in the signature and one in the template for instance
over 2 years ago in CSAT 0 Backlog

CSAT: overall CSAT score per conversation

Change aggregation so that: if conversation A has two scores (5 and 3) and conversation B has one score (1) then average is ((5 + 3) / 2) + 1) / 2 = 2.5 instead of (5 + 3 + 1) / 3 = 3
almost 3 years ago in CSAT 0 Backlog