All ideas

With the Analytics full events export, the Subject field is described as "Subject of the conversation" according to the documentation. This field is derived from the messages of each conversation, more specifically the last message of a conversati...

Provide an overview off all rules when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

Provide an overview off all teammates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

Having the ability to compose a conversation from a prompt. E.g. Send a holding reply Tell them that I'm ok to meet Monday 2 pm Thank you for the feedback It's almost like a message template, but more dynamic.

Have different calendar to see others availability instead of having all in one --> unreadable

Admins can select a subset of teammates and update certain settings in bulk. Users are still free to update the preference after the bulk update.

Create calendar events. update calendar events. delete calendar events. all through api.

1) The GET /tags list should include a flag to indicate whether a tag has been archived 2) There should be a way to archive a Tag via API

Be able to customize Shortcuts (such as Cmd + T for Tag), to switch things around and do faster the commands you most use. More options for this feature, such as a way to quickly copy the conversation ID.

the email trail/ trace when sending from a Front connected outlook acct (image with red box) appears most compatible for Gmail users. it also doesn't contain enough information for customers who would be receiving emails such as the subject, cc, e...