All ideas

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.

It would be great to have a plugin to connect to the Teamwork.com project management platform - be able to link tasks to conversations, create tasks, view client tasks etc.

While sending out calendar invites, some of our users would include all information in a poster. When receiving the invite like this, the posters are usually properly displayed. However, in the calendar section, the image can not be loaded, and pe...

Our company is currently using Front as the main office software. We hope to manage every email received and sent during the work process by adding different tags to the email. However, I found that the tag provided by Front can only be used priva...

In a situation where I have 7 subsidiaries of Front.com with unique contact lists it would be awesome to be able to identify that a person is associated with a particular location for attribution purposes

We would like to get a metric that captures the average time from when the conversation was assigned to a team member to the time of their first reply. Assigned Time to First Reply Time average. Some of our customers respond late at night outside ...

This feature is available with twilio SMS, but it would be very useful to send the same text message to many clients and have each one sent separately in a different conversation. Similar to the way sequences work, but with text. We run a service ...

When you have an OOO reply on, Front thinks the email that was sent in is read. It would be better to remain unread since it is just an automatic reply.

Ability to choose the trigger: archive or move, but not both as is the case today.