All ideas

Showing 1698

New tools to recognize phishing attempts.

Due to an increase in phishing emails lately and a possible influx of more capable attempts with the advancements in AI tech it's important to make sure there are processes in place to catch them before they can cause issues. The idea is a new rul...

almost 2 years ago in Rule actions 0 Backlog

9 VOTE

Setting to always show CC line when composing a message

No description provided

over 3 years ago in Message headers / metadata 0 Backlog

5 VOTE

Gitbook integration

https://www.gitbook.com/

almost 2 years ago in New integration requests 1 Backlog

10 VOTE

WooCommerce integration

No description provided

almost 4 years ago in New integration requests 0 Backlog

10 VOTE

API method to permanently delete conversations

No description provided

almost 4 years ago in Resources 0 Backlog

2 VOTE

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

9 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

5 VOTE

Tags API: add ability to see and set 'Archived' property

1) The GET /tags list should include a flag to indicate whether a tag has been archived 2) There should be a way to archive a Tag via API

almost 2 years ago in Core API 1 Backlog

5 VOTE

MUTE & SNOOZE

There are several threads I want to review at a later time but the back and forth keeps waking the conversation up. I can MUTE a conversation, then click over to archive, and then SNOOZE it to get my desired outcome. However, a Mute and Snooze sou...

almost 2 years ago in Snooze / Triage - get to inbox 0 2 Backlog

6 VOTE

Disable dynamic variables within composer

Remove '{{ }}' function from the composer so it can be used in the email body

over 2 years ago in Message templates 1 Backlog

4 VOTE

[context] AI Compose based on most recent email in the thread

I'd like AI compose to mostly focus on the last email in the thread when composing a response, instead of pulling information from the entire thread.

over 1 year ago in AI / AI compose 0 Backlog

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