All ideas
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14
VOTE
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13
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Easier and more discoverable search filters
Situation: It's hard to know what filtering capabilities exist. The only ways to know are: By seeing filters' syntax when clicking on a suggestion or a Search Hint or in the advanced query builder and remembering it for future usages. By opening t...
0
Launched
13
VOTE
11
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9
VOTE
Support searching despite differences in phone number formats
Description: I miss results or suggestions if I don't write the phone number exactly how it's written in a conversation, like if I don't use country code (+1) or a specific phone number formatting (123-456-7890 and 1234567890) Request: The request...
1
Launched
9
VOTE
8
VOTE
Chatbot: convert the conversation to email
There seems to be no easy way of converting chatbot conversation to email. This means that once the flow is finished and session cleared, if you want to follow up with the customer you have to manually create an email with a customer. This isn't p...
0
Launched
8
VOTE
7
VOTE
Allow agents to choose whether they want to press "Enter" to send Front Chat messages
Currently, Front Chat messages are sent to chat visitors by default when an agent presses "enter" when typing a response. We'd like to allow agents to choose whether "enter" creates a new line or sends the message.
0
Launched