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First and second replies in analytics

number of first responses (not response time, simply volume) by day and channelnumber of second responses (again, only volume) by day and channel on those same threads
over 4 years ago in New metrics 0 Backlog

Measure conversations marked as spam

No description provided
over 4 years ago in New metrics 0 Backlog

Conversation-level exports

No description provided
over 4 years ago in Exports and API 0 Backlog

Granular permissions to share analytics

This would allow a report to be made visible (shared) to a group or select individuals, able to be selected in the same way content can be shared using OneDrive or SharePoint.
3 days ago in Exports and API 0 Backlog

Support Time in "Date is" rule condition

Need ability to set rules with specific start and end dates/times Current system only allows daily time windows, not extended periods Examples: PTO rule: Activate from 6/26 at 5:30 PM to 7/03 at 6 PM Team member's PTO: Activate from 7/1 a...
about 1 month ago in Rule conditions 0 Backlog

API endpoint to query Live Dashboard metrics

No description provided
about 1 year ago in Insights 0 Backlog

Analytics connectors: Snowflake

Add a connector to snowflake
almost 3 years ago in Exports and API 0 Backlog

Analytics that shows emails taken "out of order" from a team inbox

We would like a way to build a report in Front that shows emails taken "out of order" from a team inbox. So for example if I have a best practice for the team set up that they need to always work from the oldest email, I want to see the number of ...
over 4 years ago in New metrics 0 Backlog

Export fields - "Handle type" column to analytics exports

Right now we return a contact's handle in an export, but not the type of handle. This makes it difficult for a user to identify how to fetch that contact by their handle from the API. For example, if the handle was listed as "1234567890" - is this...
over 4 years ago in Exports and API 0 Backlog

Support non-english characters in Exports

For instance, Russian characters are not supported
over 4 years ago in Exports and API 0 Backlog