All ideas

I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.

We want to authenticate our customers when they create a support ticket on our contact form. The best implementation for this in our organisation would be to have a login-controlled support form page similar to the existing login-controlled KB tha...

As a Team Admin, I want to be able to view the exact point that the conversation surpassed the 2hour response time. for me to find this information, I need to scroll through the whole conversation and find this time or breach. I would ideally be a...

As a Team Manager, I want to be able to view the workload of my team at the busiest periods. When I tap on the heat map - Active teammates it shows me the number of active teammates. When I tap on this number, it should show me below the activity ...

See how many times one teammate is asking another teammate for help

Samsara has API endpoints that allow for sending/receiving messages to/from drivers is great. We could expose this as a channel in Front!

In replys we often insert screenshots. These are always inserted small and the only way to resize them, is to drag them larger, at the corner of the image. This always results in images, that are not in the correct size. My idea is to add an optio...

For Knowledge Base it would be great to have a 'top of the page" button in the articles (they can be pretty long) the KB homepages (can contain a lot of articles and categories) It would be great to have it at the bottom, or even better on the rig...

See cnv_fd559dv.